Gatuxoo – Updated March 25, 2025

At Gatuxoo, we’re obsessed with your cat’s happiness—and yours. That’s why we back every Cat Water Fountain with a hassle-free 30-day money-back guarantee. If it’s not the purr-fect fit, we’ve got you covered. Here’s how it works:

Our 30-Day Money-Back Guarantee

• Timeframe: You’ve got 30 days from delivery to decide—plenty of time to see your cat sipping away.
• What’s Covered: Full refund of your purchase price (minus shipping and handling) if you’re not 100% satisfied.
• Condition: Items must be unused, in original packaging, with all parts (fountain, filters, manual) included—like new, ready for the next cat.
• Options: Choose a refund or replacement—your call.

How to Return Your Order

1-Reach Out: Contact us within 7 days of delivery at Hello@Gatuxoo.com or (517) 901-2484. Tell us your order number and why you’re returning—helps us keep improving!

2-Get Your RMA: We’ll email you a Return Merchandise Authorization (RMA) number within 48 hours—don’t ship without it.

3-Pack It Up: Use the original box (or something sturdy), include all items, and write the RMA on the outside.

4-Ship It Back: Send it to:

Gatuxoo Returns

2261 Market Street STE 86581

San Francisco, CA 94114, USA

-You cover return shipping (we suggest tracking—your cost, your peace of mind).

5-We Process: Once we receive and check it (usually 3-5 business days), your refund hits your original payment method (e.g., Stripe). Expect funds in 5-10 business days, depending on your bank.

Key Details

• Start Date: 30 days kicks off when your tracking says “delivered.”
• Used Items: If it’s been used (e.g., water’s run through it), we can’t refund or resell—sorry, hygiene rules.
• Shipping Costs: Original shipping (S&H) isn’t refundable—e.g., £49 order keeps £5-£10 S&H, you get £39-£44 back.
• Damaged or Wrong Items: Contact us within 7 days—we’ll replace it free, shipping included.

Why 7 Days to Contact?

We need a heads-up fast to keep things smooth. After 7 days from delivery, we assume it’s a keeper—no refunds or replacements past that, even within 30 days.

Questions?

Hit us anytime—Hello@Gatuxoo.com or (517) 901-2484. We’re here 24/7 to sort it out. Your satisfaction’s our mission.

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