Refund & Dispute Policy

Gatuxoo – Updated March 25, 2025

We stand behind the Cat Water Fountain with a rock-solid 30-day money-back guarantee—and we’re here to sort out any payment hiccups fast. Here’s how refunds and disputes work at Gatuxoo:

Refund Policy

30-Day Money-Back Guarantee: Love it or send it back within 30 days of delivery—your choice.

-Eligible: Unused items in original packaging (fountain, 3 filters, manual)—like new.

-Refund Amount: Full purchase price (e.g., £49), minus shipping and handling (S&H, typically £5-£10).

-Process: See our for steps—contact us within 7 days, get an RMA, ship it back, and we’ll refund via your original payment method (Stripe, PayPal, etc.) within 5-10 business days of receipt.

Damaged or Defective: Got a dud? Contact us within 7 days of delivery—we’ll replace it free (shipping included) or refund you fully if out of stock.

Non-Refundable: Used items (e.g., water-run fountains), missing parts, or returns past 7-day contact/30-day return windows. S&H fees aren’t refunded—standard stuff.

Dispute Policy

What’s a Dispute?: If you challenge a charge with your bank or payment provider (e.g., “I didn’t get it” or “not as described”), that’s a dispute. We’ll work with you and Stripe to fix it fast.

How We Handle It:

Reach Out First: Hit us at Hello@Gatuxoo.com or +1 (517) 901-2484 before filing—most issues (late delivery, defects) we can solve in 24-48 hours.
Dispute Filed: If you’ve already disputed with your bank, we’ll respond to Stripe with proof—order details, tracking, return attempts—within their deadline (usually 7-10 days).

Resolution:

Valid Claims: Late, lost, or broken? We’ll refund or replace ASAP—full amount if unfixable.
Invalid Claims: Used items, no return attempt, or past 30 days? We’ll fight the dispute with evidence—Stripe decides.
Shipping Delays: We ship within 48 hours (business days)—delays beyond that (e.g., carrier issues) aren’t on us, but we’ll track and push for you. No refunds for “still in transit” unless lost (30+ days undelivered).

Timing & Limits

Refund Window: 30 days from delivery—contact us within 7 days to start. Past that, no refunds or replacements.
Dispute Window: Check your bank’s rules (usually 60-120 days)—we’ll honor our 30-day policy within that.
Processing: Refunds hit your account 5-10 business days after we get the return or resolve the dispute—bank speed varies.

Why This Works

Proactive: Contact us first cuts disputes—saves you chargeback fees (£15-£25 each).
Fair: Full refunds for legit issues, no BS for abuse—keeps Stripe’s trust.
Tracked: We log every order and return—dispute proof’s ready if needed.

Need Help?

We’re 24/7—email Hello@Gatuxoo.com or call (517) 901-2484. Let’s fix it before it’s a dispute.